Return / Exchange Policy
RETURNS AND EXCHANGE
We want you to love your jewelry item. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Special orders are non-returnable.
Orders must be returned in their original packaging and in unworn condition. Please notify SM Jewelry by phone or email before the return. The client is responsible for returning the item(s) pre-paid and insured to SM Jewelry.
Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.